Please go to the log-in page of my.sjtu.edu.cn, click "Forgot Password/Account" ,
and choose “Email”/“Mobile” to retrieve your username or reset your password.
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![](/__local/8/A7/74/941199B4C210B07521738ABDBAF_AE68BDC2_65A5.png)
If you forget both the username and password,the reserved mobile has also been changed,
please send email to service@sjtu.edu.cn to apply for assistance in retrieving them.
The information as follows need to be included in the email:
①name; ②student/employee ID; ③mobile number; ④scanning copy of your ID card/passport.