Please go to the log-in page of my.sjtu.edu.cn, click "Forgot Password/Account" ,
and choose “Email”/“Mobile” to retrieve your username or reset your password.
If you forget both the username and password，the reserved mobile has also been changed，
please send email to firstname.lastname@example.org to apply for assistance in retrieving them.
The information as follows need to be included in the email:
①name; ②student/employee ID; ③mobile number; ④scanning copy of your ID card/passport.